In 2002, the State of Alabama awarded a contract to Alabama Interactive for eGovernment services promoting the electronic advancement of any agency, commission or board within the State of Alabama. This contract has undergone three competitive re-bids with the latest commencing in March of 2007. The current contract is for a term of five years, which will be re-bid in the year of 2012.
The contract provides for the following services: transaction processing between the State of Alabama and its citizens over the Internet, Interactive Voice Response (IVR) processing, credit card processing, application development, integration with agency's existing systems, security, application hosting, application support and management reporting.
The State's eGovernment services provides for the following:
The ability for state government to send requested information or documents electronically to multiple devices;
The ability for state government to process interactive applications for licenses, permits and other government documents, to sell goods and services by interactive applications and to receive documents for filing from the public, businesses, employees and local governments who are regulated by a state agency that, when a signature is necessary, can be electronically signed by the requesting authority; and
The ability for state government to receive required payments electronically.
Services provided under this contract include:
Customizable applications and/or applications developed for State agencies that provide electronically delivered services and information (i.e. eGovernment) to the citizens, businesses, employees and local governments of Alabama;
Assistance to the State in marketing the State's eGovernment applications in a variety of ways to increase utilization of the services it offers;
Optional hosting of agency eGovernment applications in an environment that is reliable and secure; and
Providing customer support to users and agencies.
Alabama Interactive is a wholly owned subsidiary of NIC Inc. based in Olathe, Kansas.
